Insights
What customers say — and what the agent did about it. Mined from tickets, reviews and chat.
CSAT▲ 0.2
4.7 / 5
212 ratings
Sentiment▲ 3pp
81% positive
Trend below
Insights closed
4 of 6
Every one became an action
Signals to product
4
Fed to Store · Products
Sentiment · 30 days
Positive share
Complaint volume
Jun 6Jun 14Jun 22Jun 30Jul 6
Product feedback
| Product | Signal | Returns |
|---|---|---|
 Aurora |
"battery life" praised 21x | 1.2% |
 AirFlow Buds |
pairing confusion 11x | 3.1% |
 Bassline 5" |
delivery delays 18x | 2.4% |
 Vox |
"podcast quality" praised 14x | 1.9% |
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